Question 1

How do I close my Account

Accepted Answer

We understand that taking a break is sometimes necessary.
Therefore, we offer the option to keep your account open but inactive for as long as needed.
If you do decide to close your account, please don’t hesitate to contact your Account Manager or complete the Account Closure form to withdraw any remaining funds before closing the account.
You can initiate this request by sending an email to clientservices@mondeumcapital.co.uk.

Question 2

How do I fund my Account?

Accepted Answer

To fund your account, simply login to your Client Portal.
Here you’ll find the bank transfer instructions to fund via bank transfer.
Please note that if you’re funding by bank transfer, you’ll need to use your online banking / telephone banking / or authorise the transaction in branch.
If you have any issues, please contact your Account Manager or our Client Services Team.

Question 3

What currencies do you accept?

Accepted Answer

You can fund your account using GBP, EUR or USD.
If you choose not to send USD, please note that we will convert your funds into USD for trading purposes*.
*This applies only for CAP it ALL, CPro, DAS Trader Pro and Sterling Trader Pro accounts.

Question 4

What is the minimum funding amount required to open an account?

Accepted Answer

The minimum funding is variable on each Trading Platform we offer due to any software and market data fees we charge.

CAP it ALL Trading platform – Minimum deposit $100.
CPro powered by CAP it ALL – Minimum deposit $100.
DAS Trader Pro & Sterling Trader Pro – Minimum deposit $500

Question 5

Where does the money I am funding have to come from?

Accepted Answer

We only accept deposits from a singular account registered in your name. We do not accept third-party bank transfers or card payments.

Question 6

Where is my money being sent to?

Accepted Answer

Your money goes directly into your trading account that we at Mondeum Capital (UK) Limited hold for you, with your account number.
While wire transfers can go directly from your bank to ours, in some instances banks will use an intermediary bank. Please confirm with your bank what is required before initiating a wire transfer.

Question 7

What do I need to do after I wire my funds?

Accepted Answer

Once funds are received, they’re credited to your Trading Account.
Please note that GBP transfers are normally received within the same working day, EUR & USD transfers can take up to two (2) business days.
If you have any queries, you can send a copy of your wire transfer confirmation or receipt to your Account Manager who will inform you once it has arrived or alternatively you can send it to our Client Services Team.

Question 8

I think I made a mistake when I sent my wire, what do I do now?

Accepted Answer

If you’ve made a mistake when entering our details when making a bank transfer, this may result in a delayed or even rejected transaction.
You can call or email your Account manager alternatively you can call +44 (0203) 854 0041 or email our Client Services Team.

Question 9

When and how often can I cash out my trades?

Accepted Answer

When trading US equities you are able to withdraw funds from your account after the two (2) business day settlement period for trades and deposits.
For example, if you were to execute an order on Monday, settlement would typically occur Wednesday – after which you can submit your request.

Question 10

I have an account with another broker. Can I use my funds to make a transfer with you?

Accepted Answer

You can send funds from any financial institution or service that can facilitate international wire transfers in USD, GBP or EUR.
We strongly recommend you reach out to your financial institution directly and verify that they will be able to facilitate this transaction.
Your Account Manager or our Client Services Team can assist you with making a broker-to-broker transfer.

Question 11

Are there any deposit or withdrawal fees?

Accepted Answer

Deposits
When trading the US Equity markets via the CAP it ALL, Sterling Trader Pro and DAS Trader Pro platforms, your Trading Account will be denominated in USD Currency. When funding your account, the following fees apply:
Bank Transfers:
GBP/EUR currency deposits are inclusive of a 1% FX conversion fee.
USD currency deposits have no FX fee.
Withdrawals:
At the point of withdrawal, your USD Trading Account balance will incur the same 1% FX conversion fee when remitting funds to GBP / EUR denominated Bank Accounts. For outgoing wire transfers, there is no charge for Domestic Wires (i.e., wires within the UK). However, for International Wires (i.e., wires outside the UK), a processing fee of US$60 will be applied to each withdrawal.

Question 12

If my Account cash balance falls below a certain amount, will my leverage be removed?

Accepted Answer

Yes, your leverage will be removed if your account balance falls below the following amounts:

CAP it ALL (Leverage): $100
CPro: $100
DAS Trader Pro: $500
Sterling Trader Pro: $500

Question 13

Does Mondeum Capital charge for margin calls?

Accepted Answer

There is no fee charged for margin calls however, we recommend that you keep your account sufficiently funded to avoid being margin called.
If you have any issues with funding the account or your trading please contact your Account Manager or our Client Services Team.

Question 14

What is the percentage of margin interest for overnight trades?

Accepted Answer

The following interest rates are applied based on the market value of long / short positions at market close:
Das Trader Pro – Long / Short position overnight fee
7.5% APR –  $0 to $100k
6.5% APR – $100,000.01 to $1,000,000
5.0% APR – $1,000,000.01 to $3,000,000
4.5% APR – $3,000,000.01 and over
Sterling Trader Pro – Long / Short position overnight fee
7.5% APR –  $0 to $100k
6.5% APR – $100,000.01 to $1,000,000
5.0% APR – $1,000,000.01 to $3,000,000
4.5% APR – $3,000,000.01 and over
CAP it ALL – Long / short position overnight fee
6.25% APR – Applicable for Standard Plus accounts only.
Please remember these percentages are on the borrowed (leveraged) amount not your capital.

Question 15

What are the Fees for buying / selling stocks?

Accepted Answer

Please visit our Pricing page to see the fees charged.

Question 16

When will I be charged market data fees?

Accepted Answer

As soon as your funds have been received and your platform password and log in details have been sent to you, the full market data fee is applicable for that month.
These fees are not pro-rata and cannot be waived.
If you have funded your account and do not plan to use it until the following month, please tell your Account Manager or contact our Client Services Team in order to postpone your activation until the following month to avoid you being billed unnecessarily.

Question 17

What currency does Mondeum Capital use?

Accepted Answer

All prices/fees displayed on this website are in US Dollars regardless of the currency you use to fund your account.

Question 18

Do you offer Demo Trading Accounts?

Accepted Answer

We offer Demo Trading Accounts for the CAP it ALL and CPro platforms.

Question 19

How long are the Demo accounts available for?

Accepted Answer

We offer the free demo accounts for a duration of fourteen (14) days.

Your capital is at risk. You may lose money on your investments.

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Get in touch with us today

We are ready to answer your questions

How do I sign-up for a Trade Ideas bundle?

How do I get support for Trade Ideas?

What tools are NOT offered with Trade Ideas web version?

I already have a Standard (CAP it ALL) Leverage account. How can I get a cPro account?

I already have a Standard (CAP it ALL) Non-Leverage account. How can I get a CPro account?

I already have an Active account. How can I get a cPro account?

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